AI Agents · digital colleagues
AI agents that do real work
An AI agent reads the email, looks things up in your ERP, drafts and proposes. We build agents that work in your own systems, know when to ask, and leave the final click to a human.
- 192 hours a month back at Van Berkel
- Human in the loop
- Data in the EU
Purchasing agent
livereads attachment confirmation_8841.pdf
looks up purchase order PO-2210 in Exact
creates draft email in Outlook
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01 / What is an AI agent?
Not a chatbot. A colleague that takes the steps itself.
A chatbot answers a question. An AI agent gets a task and works out how to finish it: what information it needs, which system it's in, what the next step is. It uses tools like your ERP, mailbox or knowledge base, and reports back.
The difference with plain automation: a workflow follows fixed rules, an agent can handle variation. An order confirmation that looks slightly different, a customer asking three things in one email. A fixed rule gets stuck there; an agent understands what's meant and asks when in doubt.
01Plans its own steps
It gets a goal, not a script.
02Uses your tools
ERP, CRM, email, SharePoint, planning. Only where it's allowed.
03Remembers context
Earlier orders, agreements with a customer, your house rules.
04Knows when to ask
When in doubt or above a threshold, it asks a human.
02 / Where it pays back
Three places where an agent pays for itself fastest.
Every business thinks it's unique. The patterns are recognizable. See 20 examples by department.
Expert knowledge
Documents and reports
Calculations, advice and compliance documents. The agent drafts from hundreds of examples, the expert approves.
Retyping
Requests, orders and invoices into your ERP
Email, PDF and portals read automatically and placed in your system.
Volume
Customer service
Agents that prepare the answer, route tickets and reply in multiple languages. Humans handle exceptions.
03 / The AI floor plan
Where does an agent fit in your company?
Click through the office. For each department you see what AI takes over and which role people keep. The numbers come from real projects.
Click a department
What AI takes over here
Customer service
- Draft a reply with the order detailsHuman approves
- Label and route ticketsFully AI
- Call the difficult customerAI assists
In practice
30% → 80%
of customer questions get a prepared reply (enterprise client)
04 / How we build an agent
From idea to colleague in six steps.
- 01
Choose
Quick Scan
Which process, what volume, what it delivers. We only build when the numbers add up.
- 02
Design
Week 1
What the agent may do itself, what it proposes, which systems it touches.
- 03
Build and connect
Weeks 2 to 4
In n8n and custom code where needed, in your environment.
- 04
Test on real work
Weeks 4 to 6
Hundreds of real cases from last month, measured before anyone relies on it.
- 05
Live, with a human
Then
At first a human approves everything. What goes well gets more room.
- 06
Measure and adjust
Every month
Hours saved in euros, errors, exceptions, and what's next.
05 / Safe
An agent with access to your systems needs agreements upfront.
A human is always in the loop
No agent that communicates or books without control.
Data stays in the EU
Your infrastructure or our servers with a European provider. Working to ISO 27001 and NEN 7510.
No lock-in
Code, prompts, data and documentation are yours. The model is swappable.
06 / Cases
What it delivers.
07 / Questions
About having AI agents built.
What does it cost to have an AI agent built?
We build agents within the AI Partnership: from € 4,500 per month for 30 hours of our team, at one rate of € 150 per hour. What it costs and returns is calculated in the AI Quick Scan. More in What does an AI agent cost?
How long until an agent is live?
Usually four to eight weeks from design to a first production version, with a human approving everything.
Does an agent replace our employees?
No. An agent takes over the retyping, searching and summarizing. People do the judgement, the contact and the exceptions. The goal is to grow without hiring, not to work with fewer people.
Which colleague do you hire first?
01
Intro call
Fifteen minutes, no strings. Where does work get stuck and what do you want to achieve?
02
AI Quick Scan
One day on site. Within a week, a business case and a roadmap.
03
AI Partnership
A dedicated team that builds, trains and shows what it delivers every month.
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