30% → 80%
of questions with a prepared answer
Enterprise customer service
Client name withheld on request
- Challenge
- 6,000 customer questions a month. Agents looked up the same order details and answers again for every question.
- Solution
- An agent that prepares the answer before the ticket opens, with the right order details. An employee always checks and sends.
- Result
- From 30% to 80% of questions with a prepared answer
- Employees read and adjust instead of searching and typing


















