NinA AI Agency
NL

Case · E-commerce and retail

Online retailer: 45% fewer support tickets

High volumes of questions, long response times, limited service hours and inconsistent answers.

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  • Name withheld on request
  • AI Agents
  • n8n

45%

fewer support tickets

70%

faster response time

24/7

a first answer

01 / The challenge

Where the work got stuck

High volumes of questions, long response times, limited service hours and inconsistent answers.

  • 01Client

    Online retailer. Name withheld on request.

  • 02Sector

    E-commerce and retail

  • 03What we used

    AI Agents, n8n

02 / What we built

The solution

An AI service agent, connected to the CRM and knowledge base through n8n.

The result

  • A first answer 24/7
  • 70% faster response time
  • 45% fewer support tickets

03 / How we do this now

From first call to work that keeps running

This is how every project starts today. Yours too.

  1. 01

    AI Quick Scan

    Day 1

    One day on site. We map the process in measurable steps: how long, how many people, how often. Within a week you get a business case and a roadmap.

  2. 02

    Building within the partnership

    From month 1

    A fixed team builds the solution on your own systems. One process first, then the next. Package S, M or L sets how many processes run at once.

  3. 03

    A human approves

    Always

    AI does the groundwork, an employee decides. Only when the quality is proven does the line move.

  4. 04

    Measure and adjust

    Every month

    Every month you see what it delivers in hours and euros. So you know whether it works, and what the next process is.

Recognize this work? Then we'll run the numbers for you.

In the AI Quick Scan you see per opportunity what it delivers and what it costs. At least 2x back in the first year, or we don't start.

See the AI Quick Scan

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Read on

How we get started

  1. 01

    Intro call

    Fifteen minutes, no strings. Where does work get stuck and what do you want to achieve?

  2. 02

    AI Quick Scan

    One day on site. Within a week, a business case and a roadmap.

  3. 03

    AI Partnership

    A dedicated team that builds, trains and shows what it delivers every month.

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